All Australian domestic orders are shipped using Australia Post, whereby you can track your order online. We recommend providing a daytime address where someone will be available to sign between 9am-5pm.
Shipping charges :
- A flat rate shipping fee of AUD$8.95 applies to all orders shipped within Australia. This is based on Australia Post prices.
- A flat rate shipping fee of AUD$30.00 applies to all international orders shipped outside Australia.
- You may be requested to pay further shipping charges whereby you have requested a change in shipping address or delivery time.
Ownership and risk :
Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address.
If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfillment by Skinmade and transfer of responsibility in the same way.
Delivery times :
Delivery times may vary, but should be between 1 – 7 days (Australia). Please contact us for delivery times for destinations outside of Australia. Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.
Taxes and duties:
Skinmade unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
Returns and exchange policy:
- Due to the nature of our products, returns and/or exchanges cannot be accepted.
- If you have a concern about your purchase, please send us an email (firstname.lastname@example.org).